Question 1

How long will my order take to arrive?

Accepted Answer

Standard domestic orders reach metro cities in 2-4 business days and other locations in 3-7 business days. International orders typically arrive within 5-15 business days depending on the destination.

Question 2

Is shipping free?

Accepted Answer

Yes, all domestic orders above INR 5,000 ship free via standard delivery. Orders below that threshold have a flat shipping fee of INR 150.

Question 3

Can I change my shipping address after placing an order?

Accepted Answer

Address changes can be requested within 6 hours of placing the order by contacting our customer care team. Once the order is processed or dispatched, the address cannot be modified.

Question 4

Do you ship to PO boxes?

Accepted Answer

We do not ship to PO boxes or APO/FPO addresses. A complete residential or commercial address with a contact phone number is required for all deliveries.

Question 5

Will I have to pay customs duties on international orders?

Accepted Answer

Yes, international orders are shipped DDU (Delivered Duty Unpaid). Import duties, taxes, and customs fees are the responsibility of the recipient and are collected at delivery by the courier.

Question 6

What if I need my order urgently for an event?

Accepted Answer

Select Express Shipping at checkout for faster delivery. For bespoke or made-to-measure items, we recommend ordering at least 3 weeks before your event date. Contact our team for rush processing options.

Shipping & Delivery

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